Question 1

How do I reset my password?

Accepted Answer

Go to the Sign in page and click Forgot password. You can receive a verification code via email or SMS and create a new password.

Question 2

How do I enable two-factor authentication?

Accepted Answer

Sign in and go to Security in the navigation bar. Select your preferred channel (Email or SMS) and follow the verification steps.

Question 3

How do I transfer money between accounts?

Accepted Answer

Select Pay and transfer from the navigation bar. Choose Internal transfer to move money between your own accounts.

Question 4

How do I deposit a check?

Accepted Answer

Go to Pay and transfer and select Mobile deposit. Enter the check amount and submit photos of the front and back.

Question 5

How do I dispute a card transaction?

Accepted Answer

Go to Cards in the navigation bar. Find the transaction in your authorizations list and click Dispute.

Question 6

How do I lock my debit card?

Accepted Answer

Go to Cards in the navigation bar and click Lock card on your debit card. You can unlock it at any time.

Question 7

How do I set up bill pay?

Accepted Answer

Select Bill Pay from the navigation bar. Add a biller with your account number and set up a payment schedule.

Question 8

How do I send money with Zelle?

Accepted Answer

Go to Pay and transfer and select Send money with Zelle. Enter the recipient email or phone number and the amount.

Question 9

How do I view my statements?

Accepted Answer

Select Statements from the navigation bar. Choose an account and statement period, then download or view your statement.

Question 10

How do I update my contact information?

Accepted Answer

Go to Profile in the navigation bar. You can update your email, phone number, and mailing address.